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Our Store Policies

Shipping and Returns

PRIVACY POLICY

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

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When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

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We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate the Services;

  2. To provide our Users with ongoing customer assistance and technical support;

  3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  5. To comply with any applicable laws and regulations.

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Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

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If you don’t want us to process your data anymore, please contact us at sales@shoesbykunbi.com

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We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

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If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at sales@shoesbykunbi.com

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DELIVERY POLICY

COVID-19 Status

  • Dispatch Times: 1-2 Business Days

  • Delivery Times: Please track delivery with the reference number supplied by the Courier Service Provider

  • Customer Support Response: 2-3 Business Days

  • Store Operations: Our Online store is open

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Shipping

We offer free standard shipping on all orders over €500.00; orders below this value are charged at a flat rate of €15.00. Your products are shipped from our warehouse in Dublin and our standard shipping option delivers in 5 to 10 business days, depending on your locaton. In busy trading periods, orders may take longer due to high volumes. 

Orders placed before noon GMT on business days will normally be packed and dispatched on the same day. In busy trading periods, orders may take longer due to high volumes. 

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RETURNS AND REFUND POLICY

ShoesByKunbi is confident that you will be happy with your purchase. If for any reason this is not the case, we offer returns within 60 days of the order date. The customer is responsible for all associated costs of returning the items to us. ShoesByKunbi will not take responsibility for returned items not received if registered post is not used.

We have 4 conditions of return for change of mind, item(s) must be returned:

  • Within 60 days of the order date

  • Item must be unworn with the original tags still attached - we are unable to accept shoes with dirty marks or damaged soles

  • Items must be returned in the original shoe box which must be in the original condition

  • Postage is non-refundable

ShoesByKunbi reserves the right to refuse the return if these conditions are not adhered to.

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HOW CAN I REQUEST A RETURN OR REFUND?

We provide an easy to use returns system for you to request your return! You only require two pieces of information to request your return:

  • Order ID # (can be found in your confirmation email)

  • Email address used to place the original order

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Our customer support team will respond to your query accordingly. The shoe box is just as important as the shoes themselves, so please do not alter or damage in anyway – e.g. do not attach shipping forms, tape or mark the box. Doing so can result in your return being invalid. Shoes cannot be returned for change of mind with scratched or dirty soles. We suggest you try them on for the first time on carpet to ensure they are in perfect condition. ShoesByKunbi will not take responsibility for returned items not received if registered post is not used.

Store Policies: Store Policies
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